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Managing Accounts Payable

How to Take a Customer Service Approach in AP

April 2005

Main Article

Although many people don’t realize it, one of the secrets of really successful accounts payable departments is spectacular customer service. Now, if your brow is furled and you’re thinking accounts payable doesn’t deal with customers, read on. Accounts payable’s customers are from within the company itself. In other words, they are the employees in departments that AP deals with on a day-to-day basis. What can you do if your department’s relationships with others in the company are less than ideal? The following strategies will help.

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April 2005 Table of Contents [ toggle snippets ]

  • Sarbanes-Oxley Toolkit: Practices to Ensure Adequate Controls Related to the Processing of Invoices
  • A Five-Pronged Approach to Grow Your P-Card Program
  • Accounts Payable Mgrs. Can Earn in Excess of $60,000
  • AP Certification: More Than Just a Piece of Paper to Hang on the Wall
  • How to Take a Customer Service Approach in AP
  • Coming in future issues of Managing Accounts Payable (0504)
  • Managing Accounts Payable Calendar (0504)
  • GSA Per Diems Help Establish Norms for T&E Monitoring
  • News Briefs (0504)
  • Accounts Payable Managers’ Forum (0504)
 

Managing Accounts Payable Archives