Skills to Help AP Pros Communicate With the Opposite Gender

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Managing Accounts Payable

June 2005

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It’s been well documented that men and women communicate in different ways. Numerous books have been written on the topic. The issue, although rarely addressed in accounts payable publications, is especially important to all those professionals who have bosses and subordinates of the opposite sex. Of course, that means virtually everyone. Speaking at the recent NAPCP conference, Kathy DeBoer, former basketball player, winning coach, and now Commissioner of General Services, provided advice on working with and for the opposite sex. Based on her insightful book, Gender and Competition: How Men and Women Approach Work and Play Differently, she presented a clear-cut game plan to help attendees communicate effectively.

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June 2005 Table of Contents [ toggle snippets ]

MAP June 2005 (full PDF issue)
25 Proven Strategies to Improve Your Accounts Payable Productivity;
Getting That Coveted AP Director Title;
Negotiating Best Practices That Will Get AP Pros to ‘Yes’;
What’s Going on in AP Today;
Mars and Venus on the Same Page: Skills to Help AP Pros Communicate With the Opposite Gender;
Accounts Payable Calendar (June 2005);
News Briefs (June 2005);
Accounts Payable Managers’ Forum (June 2005)
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25 Proven Strategies to Improve Your Accounts Payable Productivity
Boy, can accounts payable professionals find great ways to handle even the most tedious day-to-day processes! As part of MAP’s recent Operations Survey, we asked for a description of the most innovative changes readers had made. As usual, accounts payable professionals at all levels were generous in sharing their success strategies. Here are just a few of the outstanding recommendations.
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Getting That Coveted AP Director Title
A low-level title makes it difficult for a professional to be taken seriously within a company. This, unfortunately, is an issue that haunts many fine accounts payable managers as they struggle to improve their own standing and image within the company. It cascades down on to their staff as well. One of the ways people are judged is by their title. The views of an accounts payable associate are rarely given the same weight as those of the manager. To be on an equal footing within their companies, a small but growing number of accounts payable managers are winning that coveted accounts payable director title. We spoke with a few of them to find out if it made a difference (it does), how they got the title, and what advice they would offer their peers who want to advance within their own companies.
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Negotiating Best Practices That Will Get AP Pros to �Yes�
“Negotiating,” explained Attain Consulting Group’s Jessica Butler, “is about developing relationships.” Butler was speaking at a recent IOMA audio conference entitled, “Negotiation Best Practices: How to Get to ‘YES.’”
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What�s Going on in AP Today
Each year, in conjunction with its annual conference, RECAP Inc. surveys a large group of accounts payable professionals to determine the state of the field. The results are indicative of the changes evidenced anecdotally whenever MAP meets with accounts payable professionals. What follows is a look at the findings as they pertain to the day-to-day accounts payable functions.
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Skills to Help AP Pros Communicate With the Opposite Gender
It’s been well documented that men and women communicate in different ways. Numerous books have been written on the topic. The issue, although rarely addressed in accounts payable publications, is especially important to all those professionals who have bosses and subordinates of the opposite sex. Of course, that means virtually everyone. Speaking at the recent NAPCP conference, Kathy DeBoer, former basketball player, winning coach, and now Commissioner of General Services, provided advice on working with and for the opposite sex. Based on her insightful book, Gender and Competition: How Men and Women Approach Work and Play Differently, she presented a clear-cut game plan to help attendees communicate effectively.
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Accounts Payable Calendar (June 2005)
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News Briefs (June 2005)
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Accounts Payable Managers' Forum (June 2005)
Problem: In the past, explained Emory University’s Thelma Blount at the recent RECAP conference, there was a heavy volume of calls and many complaints. Part of the problem was due to the way the workflow was handled. Each employee was responsible for all the AP work related to a company, starting with a few numbers or letters of the alphabet. And, let’s face it, returning calls to disgruntled vendors is never high on the list of most accounts payable associates.
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