Exclusive Research: What Metrics Do AP Shared Service Depts. Track Most?
November 2007
Main article
The key word in the term AP shared service is "service." To make sure service levels are up to par, AP managers need to monitor performance using key performance indicators (KPIs). For example, are AP staffers processing their fair share of invoices? How can you determine this if you don’t track how many invoices they process per month? Also, every AP manager wants to improve departmental performance. You can’t do this without tracking KPIs through a benchmarking initiative.
2008
