"Big Bang" Theory a Bust For AP Automation
December 2007
Main article
Washington Mutual had grown from a small, Seattle bank into a national financial powerhouse with more than 2,600 retail outlets and 50,000 employees working in four strategic business units. The company wanted to move its suppliers to electronic invoicing. In addition to the technology challenge, the companys organizational dynamics also presented an obstaclethe company had a fractious and complex political situation.


