WORLD-CLASS AP: How AP Departments Go Through Stages on Their Way to the Top
September 2008
Main Article
In the last issue of MAP, we presented some characteristics and performance metrics of "world-class" AP departments, according to research from the Hackett Group. But how does an AP department make the journey from an average performer to world-class status? They go through several stages of maturity, according to Kurt Albertson, director of advisory service for the Hackett Group, who spoke at the recent RECAP/IOMA AP conference in Ft. Lauderdale, Florida.
2008
