Amid the razzle-dazzle of all of the latest high-tech AP automation tools, it’s easy to overlook the things you can do to improve AP operations that have absolutely nothing to do with technology. These ideas have to do with your people—your most important asset. We collected many of these ideas—they came from AP managers during conference sessions, interviews, reader surveys, informal chats, off-the-cuff remarks, and so on. The point is, each and every one has been field-tested.
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