If your AP department suffers from a high turnover rate, try this idea used by Motorola. The company, which operates a global AP shared services center in China, has a 20-25% turnover rate, according to Shawn Bergemann, director of global financial shared services. Plus, the error rates in AP processing were high, which went against the company's strong emphasis on quality. They found out that the errors were caused by new hires. Here's what they did.
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