Managing people is a difficult job—and it’s become tougher in recent weeks because workers are being stressed by a host of outside issues. Few workers, for example, are unaware of or unaffected by rising unemployment, the gas crisis, the crash in the value of their homes, banking failures, and tumult in the stock market that could threaten the savings, investments, and retirements of ordinary workers. Throw in frightening headlines about corporate downsizing and outsourcing and many employers' own public statements about the shaky economy affecting their businesses, and ordinary line workers increasingly view the workplace with anxiety and are unlikely to respond to traditional management "pep talks," according to Gary A. Kraines, a physician who heads the Levinson Institute in New Hampshire.
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